Duties and tasks
- Receives and processes product non-conformity sheets;
- Receives and processes customer stock cards with a near use-by date;
- Establishes and follows up the processing of derogations (DR);
- Writes internal and customer notes;
- Fills up the follow-up files;
- Writes internal and customer notes;
- I write internal and customer notes; I fill in the follow-up files;
- Carries out customer surveys;
- Processes calls for tenders and prepares tender documents;
- Ensures the follow-up of the processing time of customer issues and alerts in case of non compliance with the deadlines;
- Ensures the interim of the CRM if necessary;
- Follows procedures, work processes, deadlines, and defined guidelines;
- Does not engage the company without management approval.
As part of the reporting, he/she will also:
- Produce monthly activity reports;
- Produce customer satisfaction survey reports;
- Report on key indicators requested by sales management: complaint rate, compliance rate for complaint processing times, etc;
- Produce an annual report.
Desired profile
The candidate’s profile should meet the following expectations:
- 2 years of higher education in business, marketing, secretarial or other similar field;
- 2 years experience in a similar position.
Skills
- Proficiency in customer relationship management techniques;
- Familiarity with the Windows environment;
- Good oral and written communication skills;
- Ability to analyze indicators;
- Being reactive, proactive;
- Being organized, rigorous;
- Ability to manage.
