Are you also daring and do you like to make your daily life sparkle? Like our 600 employees, do you like working in a human-sized company that is a leader in its sector of activity? Hurry to join us!

ADV claim

Duties and tasks

  • Receives and processes product non-conformity sheets;
  • Receives and processes customer stock cards with a near use-by date;
  • Establishes and follows up the processing of derogations (DR);
  • Writes internal and customer notes;
  • Fills up the follow-up files;
  • Writes internal and customer notes;
  • I write internal and customer notes; I fill in the follow-up files;
  • Carries out customer surveys;
  • Processes calls for tenders and prepares tender documents;
  • Ensures the follow-up of the processing time of customer issues and alerts in case of non compliance with the deadlines;
  • Ensures the interim of the CRM if necessary;
  • Follows procedures, work processes, deadlines, and defined guidelines;
  • Does not engage the company without management approval.

As part of the reporting, he/she will also:

  • Produce monthly activity reports;
  • Produce customer satisfaction survey reports;
  • Report on key indicators requested by sales management: complaint rate, compliance rate for complaint processing times, etc; 
  • Produce an annual report.

Desired profile

The candidate’s profile should meet the following expectations:

  • 2 years of higher education in business, marketing, secretarial or other similar field;
  • 2 years experience in a similar position.


  • Proficiency in customer relationship management techniques; 
  • Familiarity with the Windows environment;
  • Good oral and written communication skills;
  • Ability to analyze indicators;
  • Being reactive, proactive;
  • Being organized, rigorous;
  • Ability to manage.


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